Please note that our garments are hand-crafted by an artisan, and they may have some small imperfections. These are not faults, this means they are unique and not mass-produced.
Please follow the recommended care instructions, as pieces damaged as a result of over-washing them, or broken as a result of general wear, mistreatment, or incorrect garment care, are not considered faulty and therefore will not receive a replacement or refund. Please read the care instructions carefully.

In the unlikely case that you receive a garment that you believe is faulty, please contact us within 24 hours of receiving the item for an assessment of the situation. We will ask you to provide us with a brief description of the problem and additional photos clearly displaying the issue.

At Once Upon an Artisan, we want you to be completely satisfied with your purchase. However, we do not offer refunds or exchanges due to a change of mind. We advise that you take your time choosing your garment and feel free to ask any questions before purchasing it. We’re always happy to help. Please contact us if you have any questions.

Thanks for your understanding and support.